International Shipping
Overseas Orders
SHIPPING
All packages are shipped from our Singapore studio via UPS, unless otherwise stated. Due to the varying nature of international shipping rates (based on parcel size, weight, and destination), we do not charge international shipping at checkout.
Instead, here’s how it works:
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Place your order as usual — you won’t be charged for shipping yet.
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Once we receive your order, we’ll determine the most reliable and cost-effective shipping option for your dress.
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You’ll receive a separate invoice for the shipping fee, based on live courier rates.
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Once payment is received, your gown will be shipped to you.
For reference: shipping for the parcel (approx. 3kg) typically ranges from SGD $45–$85, depending on your location. If you’d like a shipping quote before placing your order, feel free to email us at contact@thewolfandlily.com with your full shipping address.
ESTIMATED SHIPPING TIMEFRAMES
Delivery times are estimates and may vary depending on your location, local customs, and chosen shipping method. The following UPS services may be offered depending on your country:
| Service | Delivery Time | Delivery Commitment | Description |
|---|---|---|---|
| UPS Worldwide Express Plus® | 1-3 business days | As early as 8:00 a.m. | Early morning delivery to major business centers. |
| UPS Worldwide Express® | 1-3 business days | Typically by 10:30 a.m. or noon | Mid-morning delivery to most destinations. |
| UPS Worldwide Express Saver® | 1-3 business days | By end of day | End-of-day delivery to international destinations. |
| UPS Worldwide Expedited® | 3-5 business days | By end of day | Economical service for less urgent shipments. |
While we always work closely with our delivery partner(s) to ensure that the products get delivered securely to you within the shortest reasonable time frame, we seek your understanding that during periods of exceptional sale volumes (public holiday long weekends, sale periods, etc), there might be some delays expected.
We are not responsible for any lost or stolen packages so please be sure your address is a valid and secure address.
ORDER STATUS
You may view your order status in ‘Recent Orders’ under ‘My Account’ upon signing in.
Your order status is reflected next to your order date.
We regret to inform you that you will not be able to cancel or make amendments to your order once your order has been successfully placed.
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Order Status: |
Description: |
| Processing | Your order is currently being processed. |
| Shipped | Your order has been sent to the designated courier company. You will receive a notification email with tracking number sent to you. |
| Completed | Your order has been fulfilled. |
| On hold | Your order is currently pending for more information before we are able to proceed with your order. |
| Cancelled | Your order has been cancelled. |
| Refunded | A refund (in store credits) has been processed. |
ORDER TRACKING
Once your order is shipped, you may track your order in ‘Recent Orders’ under ‘My Account’ upon signing in.
Click on the ‘View Order’ button that corresponds to your order number to view your tracking number. Alternatively, you may refer to the tracking number in the shipment confirmation email.
Thereafter, you may visit the online tracking system of UPS at https://www.ups.com/track.
Next, enter your Tracking Number into the relevant field to track your order.
Kindly note that it may take up to 24-48 hours for tracking information to be updated on the online tracking system of UPS.
CUSTOMS FEES
Depending on your countries, some packages may be subjected to additional customs fees which the buyers are responsible for. Please be reminded we are not responsible for any additional customs charges that your package may be subjected to. Therefore, we encourage you to check your country’s import fees regulations. The shipping charges of your purchase only cover the postage cost; IT DOES NOT COVER ANY ADDITIONAL CUSTOMS DUTY. We do not mark our items as gifts so we kindly ask buyers not to request this from us.
DELIVERY FAILURE
If you have received a notification from UPS that they were unable to deliver the package to you at the first attempt, please contact them to arrange for a re-delivery.
We will not be liable for incorrect or incomplete address provided by the customers, and order may be subjected to top-up for re-delivery.