SHIPPING

All orders are dispatched from our Singapore studio. International shipping fees are shown and collected at checkout once you enter your delivery address.

Your available shipping option includes the delivery fee and estimated transit time for your destination. 

Standard delivery within Singapore is complimentary.

If no shipping option is available for your address or order, please contact contact@thewolfandlily.com before placing your order.

ESTIMATED DELIVERY TIMES

The delivery estimate shown at checkout starts after your order has been dispatched. It does not include gown production or order preparation time. Please refer to your product details for the applicable lead time.

Delivery times are estimates and may be affected by customs clearance, public holidays, courier operations and the delivery location. Your dispatch notification will include the courier and tracking information.

For example, standard shipping to Andorra is SGD 173, with an estimated transit time of 1–3 days after dispatch. Your applicable rate and delivery estimate are shown at checkout.

We work closely with our delivery partners to deliver your order securely. During periods of exceptional order volume, public holidays or sale periods, delays may occur.

We are not responsible for any lost or stolen packages so please ensure your address is valid and secure.

 

ORDER STATUS

You may view your order status in ‘Recent Orders’ under ‘My Account’ upon signing in.

Your order status is reflected next to your order date.

We regret to inform you that you will not be able to cancel or make amendments to your order once your order has been successfully placed.

Order Status:	Description:
Processing	Your order is currently being processed.
Shipped	Your order has been sent to the designated courier company. You will receive a notification email with tracking number sent to you.
Completed	Your order has been fulfilled.
On hold	Your order is currently pending for more information before we are able to proceed with your order.
Cancelled	Your order has been cancelled.
Refunded	A refund (in store credits) has been processed.

 

ORDER TRACKING

Once your order is shipped, you may track your order in ‘Recent Orders’ under ‘My Account’ upon signing in.

Click on the ‘View Order’ button that corresponds to your order number to view your tracking number. Alternatively, you may refer to the tracking number in the shipment confirmation email.

Use the courier tracking link provided in your shipment confirmation email to follow your delivery.

Next, enter your Tracking Number into the relevant field to track your order.

Kindly note that it may take up to 24-48 hours for tracking information to be updated on the courier’s tracking system.

 

CUSTOMS FEES

Depending on your countries, some packages may be subjected to additional customs fees which the buyers are responsible for. Please be reminded we are not responsible for any additional customs charges that your package may be subjected to. Therefore, we encourage you to check your country’s import fees regulations. The shipping charges of your purchase only cover the postage cost; IT DOES NOT COVER ANY ADDITIONAL CUSTOMS DUTY. We do not mark our items as gifts so we kindly ask buyers not to request this from us.    

 

DELIVERY FAILURE

If you have received a notification from your courier that they were unable to deliver the package to you at the first attempt, please contact them to arrange for a re-delivery. 

We will not be liable for incorrect or incomplete address provided by the customers, and order may be subjected to top-up for re-delivery.